Privacy Policy

Trading Execution Pte Ltd · Last updated 6 July 2026

1Introduction

This Privacy Policy explains how Trading Execution Pte Ltd ("Trading Execution", "we", "our", or "us") collects, uses, discloses, stores and protects your personal data when you access or use our software, website, applications, downloadable software, Expert Advisors ("EAs"), plugins, indicators, APIs and related services (collectively, the "Services").

This Privacy Policy should be read together with our Terms and Conditions.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

2Personal Data We Collect

Depending on how you use the Services, we may collect the following categories of personal data.

A. Account Information

We may collect:

• Name
• Email address
• Username
• Password (stored in encrypted or hashed form where applicable)

B. Subscription Information

We may collect:

• Subscription plan
• Billing status
• Subscription renewal dates
• Payment history
• Transaction reference numbers

Trading Execution does not store your full credit or debit card details. Payments are processed by trusted third-party payment providers.

C. Device and Technical Information

To operate and secure the Services, we may collect:

• IP address
• Device identifiers
• Operating system
• Browser information
• Application version
• Time zone
• Language settings
• Network information
• Error logs
• Crash reports
• Diagnostic information

D. Software and Expert Advisor Information

Where applicable, our downloadable software or Expert Advisors may transmit technical information necessary for the operation of the Services, including:

• software version;
• licence verification status;
• activation information;
• device identifiers used for licensing;
• software diagnostic information;
• performance logs;
• error reports.

This information is collected solely to operate, secure, troubleshoot and improve the Services.

E. Trading-Related Information

Where necessary to provide the Services, we may process information relating to your trading activities, including:

• connected broker information;
• account identifiers;
• trade history;
• open and closed positions;
• order information;
• watchlists;
• risk management settings;
• software preferences;
• analytics generated through the Services.

Trading Execution processes this information solely to provide the functionality of the Services.

Trading Execution does not acquire ownership of your trading data.

F. Usage Information

We may collect information about how you use the Services, including:

• login activity;
• features accessed;
• session duration;
• user preferences;
• navigation patterns;
• feature usage statistics;
• application performance metrics.

3How We Collect Personal Data

We may collect personal data:

• directly from you during account registration;
• when you purchase or renew a Subscription;
• when you install or activate our Software or Expert Advisors;
• when you use the Services;
• through cookies or similar technologies where applicable;
• through third-party services that you authorize to connect with the Services;
• when you communicate with our customer support team.

4How We Use Personal Data

We may use your personal data to:

• provide and operate the Services;
• authenticate your identity;
• manage your Account;
• verify software licences;
• activate and manage Expert Advisors;
• process subscription payments;
• provide customer support;
• detect fraud and unauthorized access;
• improve the performance and reliability of the Services;
• diagnose software issues;
• develop new features;
• comply with legal and regulatory obligations;
• communicate important service announcements.

We will only process your personal data where permitted by applicable law.

5Marketing Communications

Where you have consented or where otherwise permitted by applicable law, Trading Execution may send you:

• product updates;
• feature announcements;
• educational content;
• newsletters;
• promotional offers;
• event invitations.

You may opt out of marketing communications at any time.

Service-related communications necessary for the operation of your Account will continue to be sent where appropriate.

6Disclosure of Personal Data

We may disclose your personal data to:

• payment service providers;
• cloud hosting providers;
• software infrastructure providers;
• analytics providers;
• customer support providers;
• professional advisers;
• auditors;
• regulators;
• law enforcement agencies where required by law.

Trading Execution does not sell your personal data.

7International Transfers

Your personal data may be processed or stored outside Singapore where necessary for the operation of the Services.

Where personal data is transferred internationally, Trading Execution will take reasonable steps to ensure that an appropriate level of protection is maintained in accordance with applicable data protection laws.

8Data Retention

Trading Execution retains personal data only for as long as reasonably necessary to:

• provide the Services;
• administer your Account;
• maintain software licensing;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements;
• maintain legitimate business records.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of where reasonably practicable.

9Data Security

Trading Execution implements reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorized access, disclosure, alteration or destruction.

These measures may include:

• encrypted communications;
• secure authentication mechanisms;
• access controls;
• monitoring of security events;
• regular software updates where appropriate.

Despite these safeguards, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10Cookies and Similar Technologies

Trading Execution may use cookies and similar technologies to:

• authenticate users;
• maintain secure login sessions;
• remember user preferences;
• improve functionality;
• monitor system performance;
• analyse usage trends;
• enhance security.

You may control cookies through your browser settings. However, disabling certain cookies may affect the functionality or security of the Services.

11Third-Party Services

The Services may integrate with or connect to third-party services, including:

• MetaTrader 5;
• brokerage platforms;
• payment providers;
• cloud service providers;
• analytics providers.

Trading Execution is not responsible for the privacy practices of third-party services.

Users should review the privacy policies of those third parties before using their services.

12Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• withdraw consent where processing is based on consent;
• request information regarding how your personal data has been used or disclosed where required by law.

Trading Execution may require reasonable verification of your identity before responding to a request.

13Children's Privacy

The Services are intended only for individuals who are at least 18 years of age.

Trading Execution does not knowingly collect personal data from children.

If we become aware that personal data has been collected from a child contrary to this Policy, we will take reasonable steps to delete that information.

14Changes to this Privacy Policy

Trading Execution may update this Privacy Policy from time to time.

The latest version will be published through the Services or on our website with an updated "Last Updated" date.

Your continued use of the Services after any revised version becomes effective constitutes acceptance of the updated Privacy Policy where permitted by applicable law.

15Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal data, please contact:

Trading Execution Pte Ltd

Email: support@tradingexecution.com

Website: tradingexecution.com